Salesforce Lightning is everything you have ever dreamt of for extending your CRM functionalities. This platform is ideal for corporations, who need to rely on dedicated apps to keep their employees connected. This new platform enables engineers to brand their mobile experience for the company employees in a budget-friendly and technology friendly way. It is entirely different from React and AndularJS.
How is Salesforce ringing in a Lightning fast change?
Salesforce is trying to get engineers and developers on board to utilize its Lightning platform for native app building. It uses a component framework. That means you already have all the components any app builder can need to create the apps. According to many developers, this is making their work a lot easier. Unlike other SaaS app building platforms, where you need to mold your backend facility, Lightning allows you to utilize the ready to go Apex functionality of its server-side components.
Salesforce just included tons of features in the Lightning UI to help customer service teams address their cases efficiently. As per the developers using Flosum.com, the Lightning Service Console interface is going to reinvent the way IT and engineering teams develop functionalities for the customer service teams.
A new era for the Customer Service Agents
The latest feature allows the developers to build a highly functional customer service center in less than 24 hours time! It offers an out-of-the-box service that can support a 100% code-less set up. The people with dreams of building an app for customer services, but lacking the knowledge of coding need not feel deprived anymore. Finally, Salesforce has come up with a way to support everyone’s app building dream with its Lightning interface.
No-code, No-fuss app building
When we are talking about no-code setups, we are of course also talking about drag and drop actions. Imagine building a fully working application to keep all your employees in touch and updated on the latest bits of information without touching a single line of code! That is the reality you will be able to live with Salesforce right now. Whether it is engaging customers on social media or tracking customer activities by generating live reports, you can now do it all without delving into cryptic codes and confusing jargon.
A platform that supports everything!
The new CRM update that is serving the cloud-based component of the app building platform is making it much easier to stay in touch with their customer communities and track consumer sentiments. Anything relating to business and marketplace you can think of, Salesforce has already covered it. It is quite amazing to see the Internet of Things-based asset tracking, BPO management, customer service management, and dedicated industry application management all under one roof with the Salesforce quality logo on top.
Wrapping it up
Although, there are many concerns about the functionality gaps and technology gaps among the existing customers of Salesforce. According to Gartner, it is a brilliant “human-first” approach that will get many people to migrate to lightning. Ever since Forbes ranked Salesforce as the #1 Innovative Company in the world, their UI has been gyrating towards a simplified humanistic approach. It is indeed a brilliant new layout from the leading innovators, and it will help the millions of users give shape to their original ideas.
Author: Sujain Thomas